Checkout button?
Shipping locations.
How can I pay?
Now what?
Where is my item?
The colours look different? |
I have items in my cart but there are no
checkout buttons?
Have you chosen a shipping location? You cannot
make a payment until you have told us which country you wish to
have the items shipped too as we need to know the costs based on
this location.
The shipping location can be chosen by clicking on the dropdown
box within your shopping cart.
Ok, Ive found the shipping location but my country does not
appear?
If your country does not appear in the dropdown box
then unfortunately we do not ship there. There are many
reasons for this such as customs issues, long delivery times,
historical issues with items seemingly not arriving.
How can I pay for my items?
We accept payment either by PayPal or Google Checkout.
Both services are easy to use and extremely safe.
Simply click on the relevant button in your shopping cart and
follow the instructions given by the relevant service provider.
Both will accept most major credit/debit cards.
I`ve paid for my items, now what?
You should have received a confirmation email either from PayPal
or Google Checkout as well as an email from ChriVic Cosmetics
confirming your order.
Your order will be picked from our stock and despatched same day
(if paid for before 2.00pm Mon, Tues, Thur, Fri or before 1.00pm
on Weds).
The status of your order will be updated and you can check this
by logging onto our website under `My Account`.
Its been a while since I paid but there is still no sign
of my items?
We generally expect all items to be delivered within 2-3 working
days from the day of despatch. However, as in life, unexpected
issues can arise that are beyond our control - such as delays
within the Royal Mail system, items going missing whilst in
transit etc.
If your item has not arrived within 2-3 working days, please do
not panic as 99% arrive within 5-7 working days.
If after 7 working days have elapsed please contact your local
sorting office before contacting us as some parcels do get
left there without a `Sorry you were out` card being posted
through your door. We cannot be held responsible for this
happening as this is something beyond our control.
Depending on the outcome of your call to your local sorting
office, we may have to send a replacement item to your or offer
a full refund.
Ive been refunded my original payment but no item has
been sent?
Whilst our stock is regularly updated, sometimes we may get
things wrong and find that we have accepted an order only to
realise that an item is no longer in stock. If this
happens you will be sent an email explaining this and a full
refund will be made back into your account.
I`ve recieved my item but its faulty/broken?
Firstly we sincerely apologise.
All items that are sent are brand new, unopened, unused and are
exactly as we have received them from our suppliers. We
never open and then sell items and we never test items as this
would class the items as `used`.
If you are unfortunate enough to have received a faulty item,
please contact us within 3 days of receipt.
We will ask that you send the item back to us for investigation.
We will then offer you a replacement item or a full refund (plus
return costs).
We do not send out `returns labels` and we do not pay for return
postage in advance.
Receiving faulty and/or broken items are a rare occurence but
can happen, unfortunately.
I`ve recieved my item but the colours look different to
that on your website?
You may have noticed that we have put a diclaimer on all of our
listings stating that whilst we try to get the exact shades,
colours etc of the product being displayed, no matter how hard
we try, some items will appear slightly brighter or darker or
more or less colourful than that of the actual image you
receive.
This may in part be due to your monitor/laptop resolution and
display settings.
Not all screens are calibrated to give an exact match of colour
etc and we cannot be held responsible for this.
The images used in our listing are those of the products being
sold and are for representation only.
Why cant I contact you via telephone?
Unfortunately, due to the ever increase in companies trying to
sell services we do not require or simply do not want we have
had to remove our contact number from our website.
We hope that you understand and appreciate that when we are
receiving upto a dozen calls a day from sales people, our time
can be put to better use serving our customers.
If you wish to contact us with any urgent orders or queries,
please note that we do respond to all emails within a short time
frame (around 1 hour or less) after receiving them.
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